# Payments & Checkout
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[AI Session Summary](/payments-and-checkout/ai-session-summary)
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[100% Money Back Guarantee](/payments-and-checkout/100-money-back-guarantee)
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# Pause Mentorship
Life's unpredictable, but your mentorship can adapt! Use the "Pause" feature to take a break from your Long Term Mentorship whenever needed.
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#### **This feature is only available on PRO Plan Purchases**
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If youβre planning to take:
***
* **1 Month LTM PRO Package:**
* Pause Duration: **βUpto 7 Days (maximum)β**
* You can pause your LTM 1 time at your convenience. No questions asked π
* **3 Month LTM PRO Package:**
* Pause Duration: **βUpto 15 Days (maximum)β**
* You can pause your LTM 2 times at your convenience. No questions asked π
* **6 Month LTM PRO Package:**
* Pause Duration: **βUpto 30 Days (maximum)β**
* You can pause your LTM 3 times at your convenience. No questions asked π
# Change Your Mentor Anytime
As the name suggests, Long Term Mentorship is going to be a long journey where synergy between a mentor and a mentee is a must, until the very end.
{% hint style="warning" %} **This feature is only available on 3 & 6 Month PRO Plan Purchases**
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**If things aren't perfect and not as per your way :** Be it your mentorβs availability, expertise, communication or way of mentorship β you can always switch mentors and get a new one! No questions asked π
But you need not worry because weβve seen less than 1% of our LTMs get a Mentor Change Request so far. This is because we have the best mentors who are 100% aligned to help you reach your goals.
# 5 Community Based Referrals
At Preplaced, everyoneβs end goal is same as yours - To get you placed in the company of your choice
{% hint style="warning" %} **This Feature is only available on 3 & 6 Months Plan as an add on, 3 & 6 Months PRO PLAN PURCHASES include this feature for free**
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***Not only your mentor***** but get assured quality referrals even from other Preplaced mentors.**
Here are few things that you should know:
***
**Unlock Networks:** Preplaced uses the network of the past and present companies of the mentors to get you the right connection.
**Pick Your Preference:** Handpick where all do you require a referral. Your mentor too would be helping you on this.
**Preplaced Mentor Community Support:** A collective effort where not only your mentor but also other mentors would be eager to refer you by using their connections.
**Referral Quality:** These referrals have a very high rate of getting interview calls since most of the mentors are hiring managers and at senior positions.
# Dedicated Relationship Manager
Your Mentor is here to help you reach your end goal. And your Relationship Manager is there to help you with everything else that comes along the way.
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1. **Ever-present Support:** Choose Preplaced and gain an ally dedicated to your success. Our Relationship Managers are committed to providing continuous, personalized assistance.
2. **Tailored Mentor Matching:** Your RM understands your goals and helps select the perfect mentor for you, ensuring a fit that's just right for your learning and growth.
3. **Seamless Communication:** Acting as your advocate, your RM will communicate with your mentor on your behalf, ensuring your needs and feedback are heard and addressed.
4. **Grievance Handling:** Any concerns or challenges? Your RM is your go-to person, ready to listen and act swiftly to resolve any issues and keep your journey smooth.
5. **Unlock Opportunities:** From facilitating referrals to navigating any roadblocks, your RM is your resource for getting unstuck and unlocking new opportunities.
By your side throughout your Preplaced experience, your Relationship Manager isn't just an aide; they're a catalyst for your growth and success.
# Certificate Of Completion
Earn a certificate which is a testament to your hard work and showcases how well equipped youβre wrt to your industry skills.
{% hint style="warning" %} This feature is **only available on PRO Plan Purchases**
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1. **Earn Recognition:** Complete a minimum of 1 Month of LTM and receive a certificate that showcases your commitment and skill proficiency.
2. **Highlight Skills:** Your certificate details your training level, skills mastered, and the caliber of mentors you've worked with.
3. **Boost Your Resume:** Add substantial value to your resume or profile by including the certificate, demonstrating your dedication and skill set.
4. **Share Your Success:** Proudly display your achievements on LinkedIn, CVs, and other professional platforms to enhance your visibility and credibility.
5. **Credential Power:** Leverage your certificate to stand out in job applications, interviews, and networking opportunities, showing tangible proof of your continuous learning and improvement.
# Session Recordings
Play, Pause & Rewind - Your past mentorship sessions on demand
{% hint style="warning" %} This feature is only **available on PRO Plan Purchases**
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**Aways accessible from your dashboard:**
* After each session with your mentor, access your session recording which is waiting for you to replay and relearn.
**Forever Yours:**
* Like a perpetual mentor by your side, recordings stay with you as long as your mentorship package lasts.
**Timeless Insights, Anytime:**
* Look back whenever you desire, reliving discussions, unraveling insights, and connecting the dots. Dive back into the session, rewatch, and grasp it at your own pace.
# 100% Money Back Guarantee
At Preplaced, we offer a 100% money back guarantee in the first 7 days of your LTM incase youβre not satisfied with your mentor.
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#### **This feature is available on All Purchases Made On Preplaced**
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1. **Change for the Better:** In the first 7 days of your mentorship, if the vibe isnβt right, hit the reset button! Change your mentor hassle-free. Itβs your journey, your way.
2. **No Questions, Just Solutions:** Your satisfaction is our priority. Didn't click with your mentor? No worries. No questions asked, no extra cost. We understand it's essential to find the mentor who gets you.
3. M**entorship should feel like a perfect fit, from Day 1.** We're here to assist you in finding the right match incase youβre not satisified with your mentor. Less than 3% find the need for change because our mentors are vetted, screened and onboarded keeping your success and well being in mind.\
\
Please Note: If you have had 2 sessions in the package in the first 7 days then the refund will be calculated in a different way depending upon the number of utilised days and remaining days and you wont be receiving a full refund.
# AI Session Summary
AI Session Summary extracts the essence from your session interactions with your mentor. It gives you actionable insights, and transforms your week on week mentorship sessions into a concise masterpie
{% hint style="warning" %} This feature is **only available on PRO Plan Purchases**
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Ever wished for a mentorship diary? Now, it's in your dashboard. π
1. **Elevate Your Mentorship Journey:**
Unleash the power of note-keeping! AI Session Summary ensures your mentor's wisdom is always at your fingertips. Notes made easy, success made simpler.
2. **Auto Document the golden advice:**
Context is key! Your session specific discussion summary provides a snapshot of your progress. From breakthroughs to strategies.
3. **No more Pause-Play, frame by frame**
AI Session summary saves time by delivering a concise summary with actionable gems.
Time is preciousβmake the most of it! β°
# Terms of Money Back For Job Guarantee Program
Find out how will you be compensated if you fail to get a job
**1. Money Back Guarantee**
* **50% Refund:** Participants are eligible for a 50% refund if they don't get a new job, or switch to a new job after completion of 12 months of mentorship on the platform post joining the Job Guarantee program.
**2. Eligibility Criteria**
* **Active Participation:** Participants must actively engage with their mentors, the participants should have atleast one session in a month for counting that month towards the 12 month job guarentee period.
* **Adherence to Program Requirements:** Participants must comply with all terms and conditions set forth by Preplaced, including regular attendance of scheduled sessions and proactive involvement in the mentorship process.
**3. Refund Process**
* **Verification:** The refund process will be initiated upon verification that the participant has adhered to all program requirements and has not achieved their job goal within the specified 12-month period.
* **Request Submission:** Participants must submit a refund request to the Preplaced support team. The request should include evidence of active participation and adherence to the program requirements.
* **Processing Time:** Refund requests will be reviewed and processed within 5 days of submission.
**4. Exclusions**
* **Partial Participation:** Participants who do not complete the full 12-month program or cancel their subscription early will not be eligible for the money-back guarantee.
By participating in the Job Guarantee program, you agree to these terms and conditions for the money-back guarantee.
# Why Long-Term Mentorship?
Goals are achieved over repeated interactions between a mentor and a mentee over a period of time, requiring commitment from both the ends.
A long-term mentorship program at Preplaced is a powerful tool and a complete solution for personal and professional growth and development of the mentees. Our strong belief in this can be justified based on the following reasons:
1. **Personalised Approach:** It provides a personalised approach to mentorship, allowing mentors to tailor their strategy to meet the unique needs and goals of their mentees. This can result in more meaningful and impactful mentorship experiences.
2. **Long-term impact:** A long-term relationship with a mentor can have a more lasting impact on the mentee's personal and professional development, as compared to a one-off session.
3. **Consistent support:** This program provides mentees with consistent support over an extended period of time, which can help them achieve their goals and overcome challenges more effectively.
4. **Alignment with Company Vision:** This program aligns with \*\*\*\*our vision to provide individuals with the tools and support they need to achieve their goals and reach their full potential.
5. **Improved Mentorship Experience:** By focusing on this program, the company can provide a more effective and efficient mentorship experience for both mentors and mentees. This can lead to improved outcomes and more meaningful mentorship relationships.
Finding a perfect mentor is just a few clicks away!
[**Get Started!**](https://visit.preplaced.in/23a)
In case of any doubts or queries, reach out to us at or call us at 9699039801.
# What mentor will do in the LTM?
The ***goal*** of the mentor and this mentorship is to help you crack your interviews in your dream company.
To help you achieve this,
* The mentor will first understand your current situation, preparation levels, problems and challenges. They will then help you make a very personalized and customised preparation plan to help you achieve your dream job. This will help you identify your weak areas and anything that could be a hindrance in achieving your goal.
* Then, you and your mentor will meet regularly and discuss on your progress. The number of sessions would vary and it is different from mentor to mentor. These sessions could vary from resume building, concept clearing, practice, skill enhancement, mock interviews and anything that the mentor feels necessary and NEEDS to be done to help you achieve your goal.
* They will share personalised tasks and resources and conduct doubt clearing sessions to keep your preparation on track.
* Continuous evaluations through 1:1 mock interviews, assignments will be done along with feedback so that you can improve. They will ensure that you are preparing the RIGHT way and in the RIGHT direction.
* They will always will be there in chat support to help you clear your doubts.
* Give you job referrals in their company which will increase your chances of getting shortlisted there.
This article was about understanding how the mentor will help you achieve your goal of cracking your dream company. Click here to know more about why NOW is the best time to start your prep !!
# Long Term Mentorship goal and its benefits
**Goal**
The ultimate and final ***Goal*** of this mentorship is to help you crack your interviews. It will be driven by your chosen mentor. The ***Trial session*** is the best way to know about your mentor, understand how they can help out and decide if you want to continue preparing with that mentor. The minimum time needed would be 1 month and it could be a continuous process.
**Current problems**
Mostly current preparation methods involve just reading and practice. There are a lot of courses as well out there - paid, unpaid, degrees, certifications, bootcamps. These are also helpful and are a great way to gain knowledge and information about the topic you are aiming for. But we have observed 3 things that are missing in these and which are the most important to crack interviews.
* This knowledge is very common and generic. It is majorly theoretical and does not give any practical experience.
* Even if they cover the practical part, it is done with fabricated and sample data. It does not work with real world data and does not simulate real time projects done in the companies.
* They do not focus on interview preparation. Having knowledge is one thing but being able to express and answer it to crack interviews is totally different.
**How mentorship will benefit**
The mentorship given by mentors are presently working in different domain at different roles and with different years of experience. These mentors would specifically focus on the above 3 points as well and improve your overall preparation. They themselves have cracked the role that you dream to work at and hence they are the best people to help you do the same.
They will not only help you with their own personal preparation strategy and the right plan for you but also help you prepare things at the level of the company's recruitment process. They know the current standards, type of questions, their difficulty, solutions, approaches and answers to them. Hence sharing that along with personalized preparation strengthening your strengths and improving your weakness will help you become fully interview ready and confident enough to crack your dream interview.
**Some other benefits include,**
* Ensuring consistency and further progress.
* Ownership and accountability of your preparation to help you stay focused.
* Preparation in the RIGHT direction to ensure your hard work and efforts are giving results
* Continuous feedback to improve with respect to both concepts and interviews.
* Interview specific preparation for your dream role and company
* Chat support 24x7 to clear your doubts
* RIGHT practice through the RIGHT questions.
* Personalized tasks, assignments and resources.
* Job referrals by the mentor.
This article mainly covers the goal and how the program will benefit you. To know more about how the mentor will actually help you out, click here.
# How to connect with the mentor on chat?
Access the chat feature on the Preplaced dashboard: Log in to your dashboard and click on the "My Messages" option on the left-hand side of the screen.
1. **Use the chat feature to connect with your mentor and discuss any doubts or questions you have. This feature is a great way to stay in touch with your mentor and receive valuable guidance and support throughout your career journey.πΌ**
2. **Use the chat feature to decide on a time for your next session with your mentor. This will help you stay on track with your career goals and ensure that you're making progress toward achieving them.β°**
3. **Use the chat feature to share your progress with your mentor. This will help them understand where you're at in your career journey and provide you with targeted advice and support.π**
4. **Try to keep your messages concise and focused on specific questions or topics. Avoid bombarding them with too many messages or asking for immediate responses.π**
*By following these points, you can make the most of the chat feature on the Preplaced dashboard and build a strong and productive relationship with your mentor. Good luck!*
# Why is the trial free?
Our vision is to make mentor-led preparation a norm.
To strive for that, we need to have more awareness regarding the benefits of mentorship and also easy access to the same. Making the trial free is just a step towards that.
We also want to give equal opportunities to both our mentors and mentees. And there's no catch. It's all about letting you dip your toes in the water and see what mentorship looks like.
**For Mentees:**
1. **Opportunity to assess the mentor:** The free trial session gives you the opportunity to assess the mentor's abilities and compatibility with your own goals and needs.
2. **No upfront investment:** A free trial session eliminates any upfront investment for you and reduces the risk of committing to a program that may not be a good fit.
3. **Assessment of program value:** The trial session allows you to assess the value of the long-term mentorship program and determine if it is worth investing in for the long term. [**Book a FREE Trial Session**](https://visit.preplaced.in/7nt)
**For Mentors:**
1. **Opportunity to test the program:** A free trial session offers you the opportunity to test the program and determine if it is a good fit for your mentorship style and goals.
2. **Assessment of compatibility:** The trial session allows you to assess your compatibility with the program, the mentee, and the company's vision and goals.
3. **No obligation:** A free trial session reduces the perceived risk for you as a mentor and demonstrates its commitment to providing a quality experience. You can participate in the trial session without any obligation to continue with the program.
If you still have any questions, don't hesitate to reach out, email your queries at or call us at 9699039801.
# How Referral works at Preplaced
At Preplaced, we're thrilled to announce a game-changing feature designed to propel your career to new heights. Understanding the power of referrals in the job market, we've now made it easier than ever for our mentees to secure that critical edge. Here's how it works:
**π Your Referral Gateway: Simplified**
* **Situation 1: Going Solo with LTM π**
Have you opted for the LTM without the Pro Plan or the Referral Support Add-on? No worries! You're still in the loop. π In this scenario, you can seek referrals directly from your dedicated mentor. A personalized touch to boost your job-seeking journey!
* **Situation 2: Pro Plan or Referral Support Enthusiasts πΌ**
For those who've supercharged their Preplaced experience with our Pro Plan or added Referral Support, the horizon widens. π You have the privilege to request referrals not just from your mentor, but from other mentors too, depending on the number of referrals agreed upon at purchase. More options, more opportunities!
**π Check Your Eligibility: Stay on Track**
Your journey to referral eligibility is transparent and straightforward. Every 15 days, your mentor conducts an LTM Check-in, a deep dive into your progress and performance. π They'll score your interview readiness, and here's the golden number: **8**.
Score equal to or above 8? π You're all set to initiate your referral request. This is your chance to shine, to step forward with confidence, and to unlock doors to potential opportunities.
π **Referral Requests: A Step-by-Step Guide** π
Ready to boost your career with the power of referrals? Here's how to get started with Preplaced, ensuring you're on the fast track to success. Follow these simple steps:
**Step 1: Dive into Your Dashboard π₯οΈ**\
Log in and head to the bottom right corner. You'll spot the "My Referrals" option. Click to unveil your journey.
**Step 2: Check Your Interview Readiness Score π**
* Curious about your score? It's all there! If it's missing, no stress. Just nudge your mentor to fill in the LTM check-in. A score of 8 or above is your green light to proceed. π¦
**Step 3: Hit "Ask Mentor" to Initiate π€**
* Ready to make your move? Click on the "Ask Mentor" button. But first, ensure you've got these ready to upload:
* Your polished resume π
* LinkedIn Profile Link π
* Any other details missing in your profile - let's make it complete! π
**Final Step: Choose Your LTM Mentor & Dream Companies π―**
* Select your LTM mentor from whom you want to request referral support
* It's time to make a choice. Visit [Preplaced Explore Mentors](https://www.preplaced.in/explore-mentors) to see which mentors are available and the companies they're connected with.
* Spot your favorites? Include their names in your message to your mentor, asking them to facilitate your referral requests.
**β³ Patience is Key**
Sit tight! Mentors from your chosen companies might take up to two weeks to respond to your request. But remember, good things come to those who wait. **And that's it!** You're well on your way to leveraging the full potential of referrals, thanks to your mentors at Preplaced. This is more than just a process; it's your launchpad to soaring career heights. π Ready, set, go!
**Hiring Support**
For mentees who have purchased add on referrals can contact hiring support whenever they need help with finding more referrals. On the top right of your dashboard you will see a question mark, clink on it to find the contact info of your dedicated hiring support manager.
# Long-term Mentorship Program: A brief overview
### **Long-Term Mentorship Program by Preplaced: Excel Your Professional Journey π¨βπ**
Congratulations on your purchase of Preplaced's personalized 1:1 long-term mentorship program (LTM)! π This program is designed to provide you with personalized guidance and support to help you excel in your professional journey.
With LTM, you have access to an experienced mentor who will work with you to understand your unique needs and goals. Through regular meetings and conversations, your mentor will provide you with tailored advice, insights, and resources to help you achieve your career objectives. π€
**From Good to Great: Using LTM to Take Your Skills to the Next Level π**
Participating in a long-term mentorship program can have several benefits. You can:
1. Career guidance π: LTM can provide guidance and support in your career development, including setting goals, exploring new career paths, and building professional networks.
2. Skill development πͺ: LTM can help you develop new skills or enhance existing ones. Your mentor can provide you with guidance and resources to improve your skills and help you achieve your career objectives.
3. Leadership developmentπ§βπΌ: LTM can help you become a better leader by providing you with guidance and support to develop your leadership skills and build your confidence.
4. Personal development π: LTM can help you improve your personal development by providing you with guidance and support to develop your self-awareness, emotional intelligence, and communication skills.
5. Better job opportunity π: It can help you explore new job opportunities and advance in your career. Your mentor can provide guidance on how to improve your skills and qualifications, connect you with relevant industry professionals, and help you navigate the job market. With the support of a mentor, you may be able to access better job opportunities and increase your chances of success in your career. [**Go to your Dashboard**](https://app.preplaced.in/dashboard)
# How to get my session recording at Preplaced?
At Preplaced, we understand the importance of being able to revisit the material covered in your mentoring sessions. That's why we provide you with access to a recording of each session with your mentor, making it easy to review and study the material covered at your own pace. Here's how you can access your meeting recording:
β³ Wait for the recording to process: After your session with the mentor is complete, please allow at least an hour for the recording to process before accessing it.
π
Go to "My Sessions": Log in to your Preplaced dashboard and click on "My Sessions" on the left-hand side of the screen.
π Check for completed sessions: In the "My Sessions" section, you will find all of your past and upcoming sessions. Look for the completed session that you want to access the recording for.
π Fill out the feedback form: Before you can download the recording, you will need to fill out the feedback form for the session. This helps us to continuously improve our services.
π₯ Download the recording: Once you have filled out the feedback form, you will see an option to download the recording. Click on the download button, and the recording will be saved to your device.
!
*π€ If you encounter any issues accessing your recording, please don't hesitate to reach out to your relationship manager for assistance.*
[**Download your session recordings**](https://app.preplaced.in/dashboard/my-sessions)
# Make the most of your Mentorship program: Tips for mentees
Congratulations on taking the first step towards personal and professional growth by signing up for a mentorship program! πͺ
But, how do you ensure that you are making the most of it? Well, there are multiple ways you can make use of this mentorship program to what suits you best. We have listed down a few things from our end which have worked best for others and will help you in using the program more effectively.
### **At the start of the Package:π**
When you begin your mentorship package, it's important to establish clear expectations and goals with your mentor. Take the time to discuss what you hope to achieve and how your mentor can support you in reaching those goals. Additionally, agree on the frequency of your mentoring sessions and make sure you understand how to use the mentee dashboard. Lastly, take advantage of the various features included in your mentorship package, such as resume building, LinkedIn building, career guidance, mock interviews, and skill enhancements. With an open and proactive approach, you can make the most of your mentorship experience and achieve your career aspirationsπ.
### **Sessions:**
Connecting via sessions is the most effective way to interact with the mentor. So make sure you make the most out of your and your mentor's time. Here are a few things to consider:
**Before the session: π**
First things first, make sure you are prepared. Take a quick look at your notes and goals from the previous session so you can build on what you have already learned. Jot down any new questions or discussion topics that come to mind, and make sure to double-check your internet connection and device to avoid any technical difficulties.
If your session gets rescheduled, make sure to decide new date and time with your mentor.
**During the session: π€**
When you have a mentoring session scheduled, it's important to make the most of your time together. π€Start by catching up with your mentor and sharing any updates since your last session. Reviewing your notes from your previous session can also be helpful, as you can discuss any progress you've made or challenges you've faced. This will help you both get on the same page and set an agenda for the rest of your time together.
While you're in a mentoring session, it's important to take π notes to help you remember the key takeaways. Don't hesitate to ask questions and seek clarification if you're unsure about something. Remember that your mentor is there to assist you with any career concerns or challenges you're experiencing. Feel free to share what's on your mind and ask for advice on how to tackle any issues you're facing.
As your session comes to a close, summarize the key points you discussed together. Review any unfinished tasks or goals from your previous sessions and set new ones for the next time you meet. Make sure to schedule your next session and provide feedback to your mentor on how the session went. Remember, the goal of mentoring is to help you grow both personally and professionally, so don't hesitate to ask for feedback or support along the way. π
**After the session: π**
Take some time to reflect on what you learned during the session. Implement any advice or recommendations your mentor gave you, and update your progress daily in the chat with your mentor. Sharing your daily progress with your mentor will help them understand how much you have progressed, allowing them to prepare themselves for the next session. Even if you have doubts, the chat is the perfect place to clear them up.
π‘ Make sure to maintain a frequency of having at least 1 session per week to maintain your preparation consistency. Connecting with your mentor over a call helps a lot in clearing your doubts and **enables you to** **stay motivated toward your preparation**
### **Chat: π¬**
Your mentorship program has a chat feature, so make sure to use it! The chat is a great way to ask quick questions or follow up on something discussed during your sessions. If you need clarification on something, don't hesitate to ask! And, make sure to daily update your mentor on what you have been working on and any progress you have made. This will help reduce the time used for basic updates, making your sessions more efficient.
!
### **Support: πββοΈ**
If you encounter any technical issues, payment concerns, or need to pause your mentorship program, reach out to the support team. They're there to help you!
When communicating with the support team, remember to be respectful and professional. Provide feedback to help improve the mentorship program, and follow up if your issue hasn't been resolved. You can contact the support team via the intercom or support number.
### **At the end of the package:π**
At the end of the package, it is recommended that you review your progress and achievements made during the mentorship period with your mentor. During this review, it is advisable to discuss any remaining goals or tasks that need to be completed. You may consider providing feedback on the mentorship experience to help improve the offerings and provide a mentor appreciation message for future mentees. It is also recommended that you talk about the next steps and how you can continue to build on the skills and knowledge gained during the mentorship to reach your career goals. If you feel like there's still work to be done, you can discuss the package renewal options and pricing with your mentor. The ultimate goal is to ensure that you have a positive and rewarding mentorship experience and continue to grow and develop professionally.
### **Conclusion: π**
By following these tips, you'll be well on your way to getting the most out of your mentorship program. Remember, your mentor is there to help you, but you also play an important role in the process. Keep an open mind, be prepared, and take action on the advice you receive. Good luck on your mentorship journey! π π€ π
## **In Short**
Before the session, you should review your notes and goals from the previous session, jot down any new questions, and ensure you have a good internet connection.
During the session, taking notes and asking questions will help reinforce the lessons learned, and setting goals for the next session will keep you motivated. After the session, reflecting on what was learned and implementing any advice or recommendations is crucial, and daily progress updates to the mentor will keep them informed of your progress.
Connecting mentors via chat and reaching out to our support team whenever needed is also recommended. By following these tips, you can get the most out of your mentorship program and achieve your personal and professional development goals.
All the best, Letβs get you placed in your dream job π
# Weekly Session Scheduler
Have you just created a Weekly Schedule for your mentee, only to find that you couldn't locate your scheduled sessions in the "My Sessions" tab? Don't worry; we're here to clarify how the Scheduler works!
## **Finding Your Weekly Schedule Sessions**
***
Once you've crafted a schedule, all the sessions within it become accessible through the following steps:
* Navigate to '**My LTM Mentees**'
* Select your **mentee's profile**
* Select the '**Sessions**' tab
By following these steps, you'll gain instant access to all the sessions planned within your Weekly Schedule. But why aren't they in the "My Sessions" tab, you may wonder?
!
Let's delve into the reasoning behind this design choice.
## **The Logic Behind 'My Sessions'**
***
In the "My Sessions" tab, you'll notice that only the next upcoming session with any mentee is readily available. Once you complete that session, our system automatically schedules your next sync-up according to the schedule you've previously created. This newly scheduled session then appears in your "My Sessions" tab.
!
But why do we manage it this way?
Our primary goal is to keep your "My Sessions" tab as clutter-free as possible. We aim to provide you with a clear view of your latest upcoming sessions with each mentee, as well as notify you when there are no upcoming sessions on the horizon. This design ensures that your "My Sessions" section is focused on these specific actions.
## **A Closer Look at Mentorship**
***
Because every schedule is tailored to a specific mentee, you can easily view all the sessions within a particular schedule by selecting your mentee's profile. This approach offers deeper context into each mentee's unique situation and allows you to provide more personalized guidance.
In summary, if you're wondering where your Weekly Scheduler sessions are hiding, remember to check your mentee's profile under 'My LTM Mentees' and navigate to the 'Sessions' tab. Rest assured, we've designed our system this way to make your mentoring experience as smooth and organized as possible.
**Happy mentoring! π**
# How to schedule a session?
Scheduling a mentoring session can be an excellent way to gain valuable insights and guidance from an experienced mentor. π€
Preplaced makes it easy to schedule sessions through their website. In this support article, we'll walk you through the steps for scheduling a session on the mentee side of Preplaced. Whether you're scheduling your first session or your tenth, this guide will help you navigate the scheduling process with ease. π
**1οΈβ£ Navigate to the "My Sessions" section on your dashboard. This is the section where you can view all of your scheduled sessions as well as any upcoming or past sessions.**
**2οΈβ£ Click on the "Schedule Session" button to begin scheduling your session. This will take you to a new page with available dates and times.**
**3οΈβ£ Choose a date and time from the available slots that work for you. Preplaced will show you a list of available dates and times based on the mentor's availability. You can select the date and time that works best for you.**
**4οΈβ£ Once you have selected a date and time, you will need to confirm your booking by clicking the "Confirm Booking" button. After you confirm your booking, the mentor will receive a notification that the session has been scheduled.**
**5οΈβ£ Once the session is scheduled, a link will be generated that you can use to join the session from your dashboard. π**
!
***If you have any questions or concerns, don't hesitate to reach out to your relationship manager or you can report a bug from the website.***
[**Schedule your session**](https://app.preplaced.in/dashboard/my-sessions)
# How to reschedule the sessions?
### **"Flexibility at Your Fingertips: Rescheduling Your Mentoring Session with Preplaced"**
At Preplaced, we understand that sometimes unforeseen circumstances or conflicting schedules can arise, making it necessary to reschedule a mentoring session. To ensure that you can manage your sessions effectively, we offer an easy and flexible process for rescheduling your sessions. Here's a step-by-step guide on how to reschedule a mentoring session at Preplaced:
**π£ Step 1: Go to your upcoming sessions: On the left-hand side of the screen, select "My Sessions." From the drop-down menu, select "Upcoming Sessions."**
**π£ Step 2: Reschedule your session: Find the session you want to reschedule and click on the "Reschedule Session" button in red color.**
**π£ Step 3: Select a new date and time: Choose a new date and time that works for you and click "Confirm Booking."**
**π£ Step 4: Inform your mentor: After rescheduling your session, use the chat feature on your Preplaced dashboard to inform your mentor of the new time and date. This will help ensure that your mentor is aware of the change and can prepare accordingly.**
!
*Remember, you can only reschedule your session up to 24 hours prior to the original scheduled time. If you have any trouble rescheduling your session, feel free to reach out to our customer support team for assistance.*
[**Go to my session**](https://app.preplaced.in/dashboard/my-sessions)
# Know Your package policies
At Preplaced, we want to ensure you and your mentor have a positive and flexible experience with our platform. Our package policy covers refund, pause, expiry, and completion, and the session policy cover rescheduling and no-show options for our offerings.
This policy is a living document that we regularly update to ensure that you and your mentor receive the highest quality experience possible. We are committed to providing a safe, supportive, and inclusive environment for all who use our platform.
**Package Related Policies:**
[**Expiry Policy - Mentee**](https://www.notion.so/Expiry-Policy-Mentee-9383cf85a1a1441f99ea02e427163fcd?pvs=21)[ ](/expiry-policy-mentee)
[**Completion Policy - Mentee**](/completion-policy-mentee)
[**Pause Policy**](/pause-policy)
[**Cancellation Policy - Mentee**](/cancellation-policy-mentee)
[**Refund Policy- Mentee**](/refund-policy-mentee)
**Session-Related Policies:**
[**Rescheduling Policy - Mentee**](/rescheduling-policy-mentee)
[**No-Show Policy - Mentee**](/no-show-policy-mentee)
# Pause Policy
We understand that sometimes unforeseen circumstances can arise that you may need to pause your mentorship package. We offer the following pause policy:
* **If your mentor wants to pause:**
* If your mentor is unavailable, they may choose to pause the package for a maximum of 15 days for packages with a duration of 1-3 months. For packages exceeding 3 months, mentors may pause for a maximum of 30 days, but only up to two times throughout the duration of the package. This pause option is intended for emergency situations. During the pause period, communication with your mentor is still possible through chat to ensure a smooth resumption of the program upon their return.
* **If you want to pause:**
* If you want to pause the package for emergency circumstances, you can pause the package maximum of 15 days for packages of 2-3 months. If the package duration is more than 3 months (4,5,6), the mentee may pause for a maximum of 30 days, but only up to two times during the package duration. ( Mentee cannot pause the package in the last 7 days of the package end date)
Please note that pausing the package is subject to approval by Preplaced, and must be requested in advance. The pause period will not be counted as part of the package duration. If the pause is approved, the remaining package duration will be extended by the number of days paused. If the mentorship package is canceled before completion, there will be no refund for the paused days.
*We hope this policy provides you with clarity and transparency about our pause process. If you have any questions or concerns, please don't hesitate to contact Utkarsh Soni - at +916260915622.*
# Cancellation Policy - Mentee
Package Cancellation Policies:
* If you want to cancel the package, you need to contact the support number or intercom and request cancellation.
* Refunds for cancellations will be decided based on the policy mentioned in the refund policy section.
# Refund Policy - Mentee
At Preplaced, we strive to provide our mentees with the best possible experience regarding mentorship and career guidance. However, we understand that sometimes situations arise that may make it necessary for a client to request a refund. Below are the conditions under which we offer a refund:\
\
**Please refer to** [**Leeco Refund Policy**](https://mentee-support.preplaced.in/refund-policy-leeco) **for refund policy related to Leeco AI Subscriptions.**
### **Refund Eligibility:**
**Issues Arising from your Side:**
* To be eligible for a refund, you must inform us within 7 days of your first session. However, if you have attended multiple sessions within this 7-day period before notifying us, you will not be eligible for a refund.
* If you request a refund for personal reasons within the first 7 days of starting the package, we'll credit the refund to your **Preplaced wallet**.
* Suppose you cannot complete the tasks given by the mentor due to personal reasons such as a family emergency, medical issue, office workload, modification in the package, or any change of plans. In that case, a refund can be given only to the Preplaced wallet.
**Issues Arising from your Mentor's Side:**
* If the mentor thinks they can't help the mentee with their specific domain, if you are unsatisfied with your mentor, or if your mentor is no longer available to help you. In such cases, we'll be doing the following:\
1.) Refund you the unutilised days in terms of Preplaced coins.\
2.) Help you get started with another mentor and assist you in the process until you find the right mentor.\
3.) During the mentor change process, we do not compromise on the career journey and the platform performance of the mentor. We just make sure to suggest a mentor of a similar or a lower price range, so that you don't have to pay anything extra.
**Policy for (6+6) Month package: (Discontinued now)**
* You can only change your mentor within the first 6 months of the package. You will not be allowed to change mentors in the next 6-month package.
* If you request a refund within the first 6 months of the package, the refund amount will be calculated based on 6 months. This means your total amount paid will be divided by 6 months.
### **Refund Exclusion:**
If you have secured a job or opportunity and no longer wish to continue with the program, please note that you will not be eligible for a refund.
### **Refund Process:**
We will investigate the issue and work with you to find a satisfactory resolution. If approved, refunds will be credited to your Preplaced wallet or bank account. Please allow up to 7 business days for the refund to be visible in your account.
*We hope this policy provides you with clarity and transparency about our refund process. If you have any questions or concerns, please don't hesitate to contact Divya Chaudhary - at +918929706769*
\**The amount will be refunded first in the form of coins.*
# Leeco Refund Policy
***
At **Leeco AI**, we believe users should have enough time to evaluate whether our product is the right fit for them. To enable this, we offer a **trial period** during which users can explore the platform with no financial risk. Please read the policy below carefully to understand how refunds and cancellations work.
***
### **1. Trial Period**
* Leeco AI offers a **7-day or 30-day free trial** (as applicable to your selected plan).
* During the trial period:
* You may **cancel your subscription at any time**.
* **No charges will be applied** if you cancel before the trial ends.
* No questions will be asked.
* All AI usage and infrastructure costs during the trial are **fully borne by Leeco AI**, allowing you to evaluate the product fairly and transparently.
***
### **2. Subscription Charges After Trial**
* Once the trial period ends:
* Your selected subscription plan will be **automatically charged**.
* This marks the **start of your paid subscription**.
***
### **3. Refund Policy (Post-Trial)**
* **No refunds will be provided once a subscription charge has been processed.**
* This applies to:
* Monthly plans
* Annual plans
* Any renewal payments already completed
* We do **not offer partial refunds**, prorated refunds, or refunds for unused time once the subscription has started.
**Reason:**\
Leeco AI incurs real-time AI computation, infrastructure, and licensing costs immediately upon subscription activation. The trial period exists specifically to help users decide before committing.
***
### **4. Subscription Cancellation**
* You may **cancel your subscription at any time after payment**.
* Cancellation will:
* Stop **all future billing**
* Allow continued access **until the end of the current billing cycle**
* No additional charges will be made after cancellation.
***
### **5. Refund Exclusions**
Refunds will **not** be issued for:
* Forgetting to cancel before the trial ends
* Lack of usage after payment
* Change of mind after subscription activation
* Temporary service dissatisfaction after trial completion
* Accidental purchases (unless required by applicable law)
***
### **6. Disputes & Chargebacks**
* If a chargeback or payment dispute is initiated for a subscription that was clearly charged **after the trial period**, Leeco AI reserves the right to:
* Suspend or terminate the associated account
* Restrict future access to the platform
***
### **7. Policy Updates**
Leeco AI reserves the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
***
# Completion Policy - Mentee
Our package completion policy states that the program duration for the package you have purchased with your mentor begins from the date of your first booked session.
For Example, if you have purchased a package on the 10th of March and have scheduled your first session on the 15th of March, your package duration will commence from the 15th of March and will end on the 15th of April for a single-month package.
The same policy applies to multi-month packages. It is important to note that the completion of the package refers to the fulfillment of the program duration, as specified in the package purchased.
Package Completion Policies:
* If the package expires and you wish to continue, they can renew it by making a payment for another month or multiple months based on the package selected.
* Please note that the package will not be extended under any circumstances, including if the mentee scheduled fewer sessions or if the progress was not up to the mark.
# Expiry Policy - Mentee
Package Expiry Policies:
* If you purchase a package but do not start the package within 30 days of the purchase date, the package will automatically expire. In such cases, there will be no refunds provided.
* To make the most of your investment, we encourage you to start mentoring sessions as soon as possible. If a package expires, you may purchase a new package to continue your mentoring journey with us.
# Rescheduling Policy - Mentee
Session Rescheduling Policies:
**For you**:
* You can reschedule a session up to 24 hours before the scheduled time and should inform the mentor about it along with the reason and schedule a new session.
* Requests to reschedule a session within 24 hours of the scheduled time will not be accepted, except in the case of unforeseen circumstances.
* A maximum of 2 rescheduling requests per month is allowed for mentees. The mentor reserves the right to cancel a package if a client exceeds the maximum number of allowed rescheduling requests or if there is a pattern of excessive last-minute cancellations or rescheduling.
**For your mentor:**
* Rescheduling is allowed but must be done at least 1 hour prior to the scheduled session. Any rescheduling done less than 1 hour before the session will not be permitted.
* A maximum of 2 rescheduling requests per month is allowed for mentors for the individual packages.
# No-Show Policy - Mentee
Session No-Show Policies:
**For you**:
* If you miss a scheduled session without prior notice or valid reason, it will be considered a "no-show." You are allowed a maximum of 2 no-shows per month. If you miss a session more than 2 times, a warning will be issued. The mentor reserves the right to cancel a package if you exceed the maximum number of allowed no-shows or if there is a pattern of excessive missed sessions. You are encouraged to communicate with the mentor regarding any scheduling conflicts or changes to avoid missed sessions.
**For your mentor:**
* If the mentor doesn't show up for a session more than two times, a warning will be issued, and the mentee can request a change of mentor or refund, depending upon the reason and the team will decide the course of action.
# Session Policies in LTM for Mentees
At Preplaced, we are committed to providing a positive mentoring experience for all users of our platform. This policy applies specifically to sessions, which covers rescheduling and no-show up cases. It outlines what you can expect and what we expect of you as a participant in mentoring sessions on our platform. We regularly update this policy to ensure that you and your mentor feels safe, respected, and supported.
### **Session Rescheduling Policies:**
**For you**:
* You can reschedule a session up to 24 hours before the scheduled time and should inform the mentor about it along with the reason and schedule a new session.
* Requests to reschedule a session within 24 hours of the scheduled time will not be accepted, except in the case of unforeseen circumstances.
* A maximum of 2 rescheduling requests per month is allowed for mentees. The mentor reserves the right to cancel a package if a client exceeds the maximum number of allowed rescheduling requests or if there is a pattern of excessive last-minute cancellations or rescheduling.
**For your mentor:**
* Rescheduling is allowed but must be done at least 1 hour prior to the scheduled session. Any rescheduling is done less than 1 hour before the session will not be permitted.
* A maximum of 2 rescheduling requests per month is allowed for mentors for individual package.
### **Session No Show-Up Policies:**
**For you**:
* If you miss a scheduled session without prior notice or valid reason, it will be considered a "no-show up." You are allowed a maximum of 2 no-shows per month. If a you miss a session more than 2 times, a warning will be issued. The mentor reserves the right to cancel a package if you exceeds the maximum number of allowed no-shows or if there is a pattern of excessive missed sessions. You are encouraged to communicate with the mentor regarding any scheduling conflicts or changes to avoid missed sessions.
**For your mentor:**
* If the mentor doesn't show up for a session more than two times, a warning will be issued, and the mentee can request a change of mentor or refund, depending upon the reason and the team will decide the course of action.
# What to do in case of technical issues?
Dealing with technical issues is an inevitable part of any online service, and Preplaced is no exception. If you encounter any problems with the meeting platform or dashboard, here's what you can do:
1. Report a bug from the dashboard: If you notice a technical issue, you can report it directly from the dashboard. Simply click on the "Report a bug" button, describe the problem in detail, and screen record the issue if possible. This will help our technical team to quickly identify and fix the problem.ππ¨βπ»
2. Reach out to your relationship manager: If you face any issues while scheduling or attending a session, you can contact your relationship manager. They will assist you in resolving the problem and ensure that you have a seamless learning experience.π€π
3. Use the intercom feature: In case you cannot reach your relationship manager or need urgent assistance, you can use the chat feature on the bottom right of your dashboard. Our support team is available to answer your queries and provide you with technical support.π¬π
!
***We understand that technical issues can be frustrating, but we are committed to providing you with the best possible learning experience. Rest assured that we will do everything in our power to resolve any problems you may encounter.π***
# What if my relationship manager not responding?
ππΌ Details of the relationship manager are provided on the dashboard however, At Preplaced, we understand the importance of providing timely support to our customers.
In case you are unable to reach your relationship manager through call or message, you can always get in touch with us through our chat feature. Simply click on the chat icon located on the bottom right of your dashboard and enter your query. Our team typically responds to chats within 24 hours. We are committed to ensuring that all your concerns and queries are addressed promptly and effectively.
# What to do if the mentor did not show up for the session?
At Preplaced, we understand that your time is valuable and we make every effort to ensure that our mentors show up for scheduled sessions on time. However, in case your mentor doesn't show up for a scheduled session within 5-10 minutes of its start time, here are the steps you can take:
1. Check for any message from the mentor on your dashboard regarding rescheduling π©. If you find any such message, take note of the new time and date proposed by the mentor and update your schedule accordingly ποΈ.
2. If you don't find any message from the mentor regarding rescheduling, you can reach out to your relationship manager to inform them about the issue π. Our relationship managers are always available to help you resolve any concerns or issues you may have. They will investigate the matter and follow up with the mentor to ensure that this does not happen in the future.
3. At the same time, you can reschedule the session to a new time and date as per the set availability of the mentor ποΈ. To do so, simply login to your dashboard and go to "My Sessions". Click on "Upcoming Sessions" and select the session that needs to be rescheduled. You will see an option to "Reschedule Session". Click on that and select the new time and date as per the availability of the mentor.
We understand that such situations can be frustrating, and we assure you that we are committed to ensuring a seamless learning experience for all our customers. If you face any other issues or concerns, feel free to reach out to us through our chat feature or contact your relationship manager. We are always here to help.πββοΈ.
# Unlocking the Benefits of Long-Term Mentorship: What Mentees Can Expect
In Long-Term Mentorship, mentees can expect a range of benefits and personalized support until they secure a job. Here's a breakdown of what you can look forward to:
**From Mentor's Profile:**
* **Number of Sessions**: Your mentor specifies the number of sessions you'll have weekly, ensuring a structured approach to your mentorship.
* **Chat Support:** Mentors commit to a response time, ensuring timely assistance whenever you need it.
* **Tasks and Goals:** They outline the tasks and goals you'll work on, providing a clear roadmap for your development on a weekly and monthly basis.
* **Referral Support:** If mentioned in the mentor's profile, receive help with referrals.
**Platform Features:**
* **Instant Call Connectivity:** Connect with your mentor instantly via call, ensuring quick and direct communication.
* **Pause Option:** If your mentor is unavailable or you need a break, you can pause your mentorship for a specified duration.
* **LinkedIn Profile Building:** Utilize the platform's built-in opportunities to enhance your LinkedIn profile and improve your professional visibility.
* **Communication Channels:** Use the Preplaced chat to communicate with your mentor, share files, and seek guidance.
* **Feedback and Interview Readiness:** Receive feedback after each session to track your progress, along with an Interview Readiness Score to gauge your preparedness for job interviews.
* **Session Recordings and Summaries:** Access session recordings and summaries for effective revision and learning.
**Additional Support:**
* **Reporting Issues:** If you encounter any discrepancies or issues, you can report them to our support team for resolution.
* **Changing Mentors:** If you feel a change is necessary, you can request a new mentor to ensure your mentorship aligns with your expectations.
For further clarification or to discuss your mentorship experience, you can reach out to your Relationship Manager or submit a support request. We're here to ensure your mentorship journey is smooth and rewarding.
# How the subscription model works:
**Subscription Model:**
When you subscribe to a one-month package, your auto-renewal begins immediately upon payment. This means that your next month's subscription starts counting from the day you make the payment.
Additionally, your one-month cycle for the Long-Term Mentorship (LTM) begins when you take your first session. It's important to note that these two are independent timelines. Therefore, your next payment might occur before your one-month package duration is completed.
**Benefits of Continuing Subscription:**
When you do not cancel the subscription, there are several benefits.
Firstly, the same payment you made in the first month will continue, ensuring that even if your mentor changes their price, you are protected.
Secondly, you won't have to repeatedly make payments manually; the process will be automatic, allowing your preparation to continue uninterrupted. When you feel that your preparation is complete, you can stop the auto-renewal.
**Checking Billing Dates:**
To determine when your next payment will be deducted, you can check your billing dates on the "My Subscription" page.
**How to Stop Subscription:**
If you wish to cancel the auto-renewal yourself, access the auto-renewal section of your payment method (e.g., Google Pay or PhonePe) and cancel the auto-renewal for Preplaced.
To cancel the auto-subscription, you can navigate to the "My Subscription" section. Click on "I need support," then select "Refund," and follow the process outlined.
Should you encounter any difficulties with the process or require further assistance, please do not hesitate to reach out to us. We are here to support you.
# How to pause your package?
**Pause Feature:**
Sometimes, for various reasons, you may need to take a break from your mentorship for a few days. With the Pause option, you now have the flexibility to temporarily pause your package and extend its duration for the paused days.
**How It Works:**
Let's say your package was set to expire on April 10th, but you decide to pause it for 7 days. In this case, your package will be automatically extended by 7 days, and the new expiry date will be April 17th.
**Duration Limits:**
* Mentees with a 1-month Pro Plan package can pause for up to 7 days.
* Mentees with a 3-month package can pause for up to 15 days.
* Mentees with a 6-month package can pause for up to 30 days.
**The Process:**
To pause your package, simply follow these steps:
1. Go to the "My Subscription" section.
2. Click on the "Pause" button.
3. Follow the prompts to complete the process.
We believe that the Pause feature will provide you with greater control and flexibility over your mentorship journey. If you have any questions or need assistance, please don't hesitate to reach out to us. We're here to support you every step of the way
# Considering a Refund? Here's What You Can Do:
If you feel that your current mentorship package is not meeting your expectations, don't worry, you have options! Before deciding on a refund and halting your preparation, you can consider changing your mentor and continue with the process. Additionally, you can address any misunderstandings with your mentor to see if adjustments can be made to reiterate the mentorship for you. Here's how you can proceed:
**Changing Your Mentor:**
1. Explore the available mentors and select a new mentor who aligns better with your goals and expectations.
2. Initiate a mentor change request through your dashboard.
**Addressing Misunderstandings:**
1. Communicate openly with your current mentor about any issues or misunderstandings.
2. Work together to find solutions and adjust the mentorship to better suit your needs.
**Requesting a Refund:** If you still prefer a refund, you can follow these steps:
1. Go to the "My Subscription" section.
2. Click on "I need support."
3. Select "I want a refund."
4. Follow the prompts to complete the refund process.
We understand that finding the right mentor is crucial for your success, and we want to ensure that you have the best experience possible. If you need any assistance or have questions, please feel free to reach out to us. We're here to support you throughout your mentorship journey.
**Policy:**
At Preplaced, we strive to provide our mentees with the best possible experience regarding mentorship and career guidance. However, we understand that sometimes situations arise that may make it necessary for a client to request a refund. Below are the conditions under which we offer a refund:
### **Refund Eligibility:**
**Issues Arising from your Side:**
* To be eligible for a refund, you must inform us within 7 days of your first session. However, if you have attended multiple sessions within this 7-day period before notifying us, you will not be eligible for a refund.
* If you request a refund for personal reasons within the first 7 days of starting the package, we'll credit the refund to your **Preplaced wallet**.
* If you decide not to continue with the program within 7 days of the first session and did not take a trial with the mentor, a refund can be considered refunded in the Preplaced wallet or bank account.
* If you cannot complete the tasks given by the mentor due to personal reasons such as a family emergency, medical issue, office workload, modification in the package, change of mentor, or change of plans, a refund can be given in the wallet.
**Issues Arising from your Mentor's Side:**
* If the mentor cannot continue the package, we'll credit the refund to your Preplaced wallet or account based on your preference.
* If the mentor is unavailable to take the session due to personal reasons or if the mentor doesn't show up for two or more sessions without prior notice, a refund can be given to the wallet or bank account based on your preference.
* If the mentor thinks they can't help the mentee with their specific domain concerning the mentee's goal, a refund can be given in the wallet or bank account based on the Mentee's preference.
**Policy for (6+6) Month package:**
* You can only change your mentor within the first 6 months of the package. You will not be allowed to change mentors in the next 6-month package.
* If you request a refund within the first 6 months of the package, the refund amount will be calculated based on 6 months. This means your total amount paid will be divided by 6 months.
### **Refund Exclusion:**
If you have secured a job or opportunity and no longer wish to continue with the program, please note that you will not be eligible for a refund.
*However, if you have subscribed to a multi-month package and have completed a month before getting a job offer in the next month, you may be entitled to a refund of the remaining days. To process the refund, you will need to provide a copy of your job offer letter, which will be reviewed by our team before proceeding with the refund process.*
### **Refund Process:**
We will investigate the issue and work with you to find a satisfactory resolution. If approved, refunds will be credited to your Preplaced wallet or bank account. Please allow up to 7 business days for the refund to be visible in your account.
*We hope this policy provides you with clarity and transparency about our refund process. If you have any questions or concerns, please don't hesitate to contact Utkarsh Soni - at +916260915622*
\**The amount will be refunded first in the form of coins.*