# Know Your package policies

At Preplaced, we want to ensure you and your mentor have a positive and flexible experience with our platform. Our package policy covers refund, pause, expiry, and completion, and the session policy cover rescheduling and no-show options for our offerings.

This policy is a living document that we regularly update to ensure that you and your mentor receive the highest quality experience possible. We are committed to providing a safe, supportive, and inclusive environment for all who use our platform.

**Package Related Policies:**

[**Expiry Policy - Mentee**](https://www.notion.so/Expiry-Policy-Mentee-9383cf85a1a1441f99ea02e427163fcd?pvs=21)[ ](https://mentee-support.preplaced.in/expiry-policy-mentee)

[**Completion Policy - Mentee**](https://mentee-support.preplaced.in/completion-policy-mentee)

[**Pause Policy**](https://mentee-support.preplaced.in/pause-policy)

[**Cancellation Policy - Mentee**](https://mentee-support.preplaced.in/cancellation-policy-mentee)

[**Refund Policy- Mentee**](https://mentee-support.preplaced.in/refund-policy-mentee)

**Session-Related Policies:**

[**Rescheduling Policy - Mentee**](https://mentee-support.preplaced.in/rescheduling-policy-mentee)

[**No-Show Policy - Mentee**](https://mentee-support.preplaced.in/no-show-policy-mentee)