> For the complete documentation index, see [llms.txt](https://mentee-support.preplaced.in/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mentee-support.preplaced.in/know-your-package-policies.md).

# Know Your package policies

At Preplaced, we want to ensure you and your mentor have a positive and flexible experience with our platform. Our package policy covers refund, pause, expiry, and completion, and the session policy cover rescheduling and no-show options for our offerings.

This policy is a living document that we regularly update to ensure that you and your mentor receive the highest quality experience possible. We are committed to providing a safe, supportive, and inclusive environment for all who use our platform.

**Package Related Policies:**

[**Expiry Policy - Mentee**](https://www.notion.so/Expiry-Policy-Mentee-9383cf85a1a1441f99ea02e427163fcd?pvs=21)[ ](/expiry-policy-mentee.md)

[**Completion Policy - Mentee**](/completion-policy-mentee.md)

[**Pause Policy**](/pause-policy.md)

[**Cancellation Policy - Mentee**](/cancellation-policy-mentee.md)

[**Refund Policy- Mentee**](/refund-policy-mentee.md)

**Session-Related Policies:**

[**Rescheduling Policy - Mentee**](/rescheduling-policy-mentee.md)

[**No-Show Policy - Mentee**](/no-show-policy-mentee.md)