Session Policies in LTM for Mentees

At Preplaced, we are committed to providing a positive mentoring experience for all users of our platform. This policy applies specifically to sessions, which covers rescheduling and no-show up cases. It outlines what you can expect and what we expect of you as a participant in mentoring sessions on our platform. We regularly update this policy to ensure that you and your mentor feels safe, respected, and supported.

Session Rescheduling Policies:

For you:

• You can reschedule a session up to 24 hours before the scheduled time and should inform the mentor about it along with the reason and schedule a new session.

• Requests to reschedule a session within 24 hours of the scheduled time will not be accepted, except in the case of unforeseen circumstances.

• A maximum of 2 rescheduling requests per month is allowed for mentees. The mentor reserves the right to cancel a package if a client exceeds the maximum number of allowed rescheduling requests or if there is a pattern of excessive last-minute cancellations or rescheduling.

For your mentor:

• Rescheduling is allowed but must be done at least 1 hour prior to the scheduled session. Any rescheduling is done less than 1 hour before the session will not be permitted.

• A maximum of 2 rescheduling requests per month is allowed for mentors for individual package.

Session No Show-Up Policies:

For you:

• If you miss a scheduled session without prior notice or valid reason, it will be considered a "no-show up." You are allowed a maximum of 2 no-shows per month. If a you miss a session more than 2 times, a warning will be issued. The mentor reserves the right to cancel a package if you exceeds the maximum number of allowed no-shows or if there is a pattern of excessive missed sessions. You are encouraged to communicate with the mentor regarding any scheduling conflicts or changes to avoid missed sessions.

For your mentor:

• If the mentor doesn't show up for a session more than two times, a warning will be issued, and the mentee can request a change of mentor or refund, depending upon the reason and the team will decide the course of action.